Refund policy

At Healing House Herbal Apothecary, we take great pride in offering high-quality, handcrafted herbal products. Due to the nature of our products, all sales are final, and we do not offer refunds.

However, if you receive a damaged or incorrect item, we are happy to offer an exchange or store credit with valid proof of the issue. Please review the details below:

Exchange & Store Credit Policy

✅ Exchanges or store credit are available only for damaged, defective, or incorrect items.

✅ You must contact us within 7 days of receiving your order.

✅ Proof of issue is required—please provide clear photos of the item and packaging.

✅ Items must be unused and in their original packaging for exchanges.

How to Request an Exchange or Store Credit

1. Email us at mysticoracleeli@gmail.com with your order number, a description of the issue, and attached photos.

2. Once approved, we will provide instructions on how to proceed with the exchange or store credit.

3. Store credit will be issued as a digital code for future purchases.

We appreciate your understanding and support of our small business. If you have any questions, feel free to reach out—we’re happy to help!

Healing House Herbal Apothecary